Shipping policy

Last updated: 8 September 2026

Shipping 🇿🇦

We currently ship within South Africa.

All Torqline orders are made to order and fulfilled by In.It Apparel, who handle production, packaging and delivery.

Production & shipping: 3–5 business days

Courier delivery: typically an additional 1–3 business days

Delivery times may vary due to courier delays, public holidays, stock availability or circumstances outside our control.

Tracking information will be provided where available.

Please ensure your delivery address and contact details are correct when ordering.

In.It confirms a 3–5 business-day shipping lead time, with courier delivery typically taking an additional 1–3 business days. 

Returns & Refunds

Because Torqline products are made to order, we do not accept returns for change of mind, incorrect sizing or ordering the wrong product.

Please check the size guide carefully before placing your order.

✅ Eligible for a return or refund

You may be eligible for a replacement or refund if:

You received the wrong product.

Your item arrives damaged.

Your item has a confirmed manufacturing or printing defect.

Your order cannot be fulfilled due to product unavailability.

In.It's policy permits returns where an item does not match the confirmed order or arrives damaged, and its FAQ confirms that print or garment flaws are replaced. 

 

❌ Not eligible for a return or refund

Returns/refunds are generally not available for:

Incorrect size selected by the customer

Change of mind

No longer wanting the product

Incorrect product ordered by the customer

For incorrect sizing, a new order will need to be placed.

 

⏱️ Reporting an issue

Any damaged, incorrect or defective item must be reported within 7 working days of receiving your order.

Please email torqlineapparel@gmail.com with:

Your order number

A description of the issue

Clear photos of the product and packaging

Issues reported after 7 working days may not qualify for a replacement or refund, in accordance with our fulfilment partner's policy.

Order Cancellations

Because our products are made to order, orders cannot generally be cancelled once production has started.

If you need to request a cancellation, contact us immediately at torqlineapparel@gmail.com. We will try to assist where possible. In.It's terms state that cancellations cannot be made once a POD order has been placed.

 

Contact

For shipping, returns or order support:

📧 torqlineapparel@gmail.com

Torqline | Built for the drive. 🏁